Return and Refund Policy

Last updated: July 30, 2026

The Outdoor Pros provides a 30-day return-request period for eligible products. A request must be submitted within 30 days after delivery.

Submitting a request does not automatically guarantee approval. Eligibility depends on the reason for the request, the product’s condition, and any product-specific return restriction clearly disclosed before purchase.

Nothing in this policy limits rights that cannot be waived under applicable law.

Requesting a Return, Refund, or Replacement

Contact us at:

Email: theoutdoorprosllc@gmail.com
Phone: (251) 289-1402

Please provide:

• Your full name

• Your order number

• The product name

• The reason for your request

• Photographs or video when an item is damaged, defective, incorrect, incomplete, or materially different from its description

• Photographs of the packaging and shipping label when requested

• Relevant tracking or carrier documentation

Return Authorization

Do not return a product before receiving authorization from The Outdoor Pros.

When a return is approved, we will provide the correct return address and instructions. A product may need to be returned directly to the appropriate fulfillment warehouse.

Do not send products to our business mailing address unless your return instructions specifically direct you to do so.

Unauthorized returns, returns sent to the wrong address, or returns that do not follow the provided instructions may be refused.

Order Cancellations

Cancellation requests may be submitted before an order ships. Contact us immediately if you need to request a cancellation.

We will attempt to stop the order, but cancellation cannot be guaranteed after processing has begun. An order that has already shipped cannot be canceled and must be handled under the applicable return procedure.

If we cannot ship an order within the promised time or another legally required period, we will provide the customer with the option to accept the delay or cancel the affected unshipped items for a prompt refund.

Non-Defective Returns

When a non-defective return is accepted:

• The product must be unused, unassembled, uninstalled, unwashed, and in its original condition.

• Original packaging, tags, accessories, manuals, parts, and hardware must be included.

• Proof of purchase is required.

• The customer may be responsible for authorized return shipping.

• Original shipping charges, if any, may be nonrefundable.

• A restocking fee may be charged only when the fee was clearly disclosed on the product page before purchase.

If no restocking fee or product-specific return restriction was disclosed before purchase, an undisclosed restocking fee or restriction will not be added after the order is placed.

Products that were clearly identified as final sale before purchase are not eligible for change-of-mind returns.

Damaged, Defective, Incorrect, or Incomplete Products

Inspect your order promptly after delivery. Contact us as soon as possible—preferably within 48 hours—if an item arrives:

• Damaged or broken

• Defective

• Incorrect

• Missing parts or accessories

• Materially different from its product description

• In a different size, color, style, or model from the one ordered

The 48-hour request is intended to help preserve available carrier and warehouse claims. It does not eliminate rights provided by applicable law.

Keep the product, packaging, and shipping materials until we provide instructions.

Approved claims involving damage, defects, missing items, wrong items, warehouse errors, or carrier damage will not be charged a buyer-remorse restocking fee.

When an authorized return is required for an approved claim caused by the product, warehouse, or carrier, we will provide the appropriate return-shipping instructions.

Depending on the circumstances and availability, the approved resolution may be:

• A replacement

• Replacement parts

• A refund

• Another reasonable resolution accepted by the customer

Delayed, Lost, or Missing Shipments

If tracking has not updated for an extended period, contact us so that we can request an investigation.

If tracking shows delivered but the package cannot be located, check with household members, neighbors, building personnel, mailrooms, and the carrier before submitting a claim.

When the carrier confirms delivery to an address different from the order’s shipping address, the order may qualify for a replacement or refund.

When valid tracking confirms delivery to the correct address, the claim will be reviewed using the available tracking, delivery evidence, and carrier investigation results.

Returned-to-Sender Packages

If a package is returned because of a carrier or fulfillment error, the order may qualify for reshipment or a refund.

Customers may be responsible for additional costs when a package is returned because the customer:

• Entered an incorrect or incomplete address

• Refused delivery without authorization

• Failed to retrieve the package

• Supplied inaccurate recipient information

Any deduction will be based on actual, documented costs and applicable law.

Return Shipping

Responsibility for return shipping depends on the reason for the return:

• Customers may be responsible for authorized return shipping on non-defective or change-of-mind returns.

• Approved claims involving damaged, defective, incorrect, incomplete, or materially misdescribed products may qualify for prepaid return shipping.

• Return postage purchased without authorization might not be reimbursed.

Non-Returnable Products

Unless required by law, the following may be non-returnable:

• Products clearly identified as final sale before purchase

• Gift cards

• Personalized or custom-made products

• Perishable products

• Hazardous materials

• Flammable liquids or gases

• Opened personal-care or hygiene products

• Products that have been used, assembled, installed, altered, washed, or customer-damaged

• Products missing their original packaging, parts, tags, manuals, accessories, or hardware

A final-sale designation does not prevent a customer from reporting an item that arrived damaged, defective, incorrect, incomplete, or materially not as described.

Exchanges

Direct exchanges are not guaranteed.

For an approved non-defective return, the customer may need to place a separate order for the replacement product.

For an approved damaged, defective, incorrect, or incomplete-item claim, we may provide a replacement, replacement parts, a refund, or another appropriate resolution.

Refunds

We will notify you when your return or claim has been reviewed.

When a physical return is required, the item may need to be received and inspected before a refund is approved. When no return is required, the claim may be approved after the supplied evidence has been reviewed.

Approved refunds will be issued to the original payment method, generally within 10 business days after final approval. Banks, credit-card companies, and payment providers may require additional processing time before the refund appears.

Contact theoutdoorprosllc@gmail.com if more than 15 business days have passed since we confirmed that your refund was approved.

Warranties

Warranty availability varies by product. Any available manufacturer or supplier warranty will be disclosed in the product information or provided during the claim process.

The Outdoor Pros does not provide a separate product warranty unless one is expressly stated.

Product-Specific Restrictions

Any product-specific final-sale status, restocking fee, return restriction, or warranty term must be clearly disclosed on the product page before purchase.

A product-specific term will not override applicable law or a customer right expressly provided by this general policy unless the exception was disclosed before the order was placed.

Business Information

Outdoor Living Decor Pros LLC
Doing business as The Outdoor Pros
13415 Ridgeland Road
Vancleave, Mississippi 39565
Email: theoutdoorprosllc@gmail.com
Phone: (251) 289-1402

Vancleave, Mississippi 39565
Email: theoutdoorprosllc@gmail.com
Phone: (251) 289-1402