Shipping policy

Shipping Policy

Last updated: July 30, 2026

The Outdoor Pros currently accepts orders for delivery within the 48 contiguous United States and the District of Columbia. We do not currently ship to Alaska, Hawaii, U.S. territories, APO/FPO/DPO addresses, or international destinations.

Shipping Costs

Free standard shipping is currently available on eligible orders shipped to supported destinations. If a shipping charge applies to an order, the amount will be clearly displayed at checkout before payment is completed.

Order Processing and Delivery Estimates

Our products are shipped by different U.S. fulfillment partners. Processing and delivery times vary depending on the product, supplier, delivery location, availability, and size of the item.

Any processing or delivery estimate displayed on a product page, during checkout, in an order confirmation, or through tracking is an estimate and not a guaranteed delivery date.

If no delivery estimate is shown and you need an item by a specific date, please contact us before placing your order.

Orders placed on weekends or holidays may not begin processing until the next business day.

Shipping Carriers

The shipping carrier is selected by the fulfillment partner based on the product, package size, and delivery destination. Orders may be shipped using a parcel carrier or a specialized freight service.

Because products may ship from different fulfillment locations, an order containing multiple items may arrive in separate packages and on different dates.

Tracking Information

When tracking information becomes available, it will be emailed to the address used to place the order. Tracking information may take additional time to show movement after the shipping confirmation is sent.

If your order contains multiple shipments, you may receive more than one tracking number.

Large and Oversized Items

Large, heavy, or oversized products may require specialized delivery. The carrier may contact you to schedule a delivery appointment, and a signature or suitable delivery access may be required.

Assembly, installation, placement inside a residence, and removal of packaging are not included unless those services are specifically stated on the product page or during checkout.

Address Changes and Cancellations

Please review your shipping address carefully before submitting your order.

If you need to change an address or request a cancellation, contact us immediately. Once an order has entered processing or has been sent to the fulfillment partner, an address change or cancellation cannot be guaranteed.

We are not responsible for delays caused by an incorrect or incomplete address submitted by the customer.

Shipping Delays

Weather, holidays, high shipping volume, carrier disruptions, supplier processing, and other circumstances outside our control may cause delays. We will make reasonable efforts to help investigate a delayed shipment, but estimated delivery dates are not guaranteed.

Damaged Packages

Please inspect your order promptly after delivery. If an item arrives damaged, contact us as soon as possible—preferably within 48 hours of delivery—and provide:

  • Your name and order number

  • A description of the damage

  • Clear photographs of the damaged item

  • Photographs of the shipping box and packaging

  • A photograph of the shipping label

Please keep the product and all original packaging until we provide further instructions. This information may be required to submit a claim to the supplier or shipping carrier.

Missing or Lost Packages

If tracking shows that an order was delivered but you cannot locate it, please:

  1. Check around the delivery location.

  2. Ask other household members, neighbors, or building personnel.

  3. Contact the shipping carrier using the tracking number.

  4. Contact The Outdoor Pros if the package still cannot be located.

We will assist with the investigation and determine the available resolution based on the order, carrier information, supplier requirements, and our Refund Policy.

Contact Us

For shipping questions or assistance with an order, contact:

The Outdoor Pros
Email: theoutdoorprosllc@gmail.com
Phone: (251) 289-1402
Customer service hours: Monday–Saturday, 9:00 a.m.–6:00 p.m. Central Time